학회지보기
노인요양시설 종사자의 노인의 정보파악, 노인 간호 지식과 기술 및 노인 서비스 질과의 관계
Effects of Service Quality on Knowledge & Skills of Service and Information Cognition for the Aged in Workers of Nursing Homes
배은숙 (춘해보건대학교 간호과) 김미정 (마산 원광 보은의 집)
언어 :
권호 : v.19, no.1, 55-62,
발행일자 : 2012년 6월
PDF 원문보기초록
Purpose: This study was conducted to investigate the worker's service quality of the elders at a nursing home. Methods: A total of 371 workers, who were engaged in caring for the elders at a nursing home in B-Metropolitan city and Kyungnam, answered the questionnaires regarding the knowledge & skills of service, information cognition and service quality for the elders related to their clients. Results: Service quality for the elders was significantly correlated to the level of knowledge and skills, as well as the information cognition for the elders, and frequency of educational participation. Service quality for the elders was statistically significant predictors of knowledge and skills, and information cognition for the elders. These two variables accounted for 37% of the variance in service quality for the elders. Conclusion: In order to improve the worker's care level, the workers engaged in caring for the elders should make the efforts to be given a nursing education related to the knowledge & skills, as well as the information for the elders.
