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방문간호센터 경영효율성 개선 사례 분석: 경영 컨설팅 적용을 중심으로
Case Analysis of Visiting Nursing Center for Improving Efficiencies: Based on Business Management Consulting
임지영 (인하대학교 간호학과), 김주행 (극동대학교 간호학과), 김선희 (강서스마일 재가센터)
언어 :
권호 : v.28, no.2, 111-123,
발행일자 : 2021년 8월
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Purpose: This study aimed to present the management strategies necessary to improve the operational efficiency of visiting nurse centers and evaluate their effectiveness. Methods: The subjects of this study were visiting nurse centers registered as long-term care centers. Based on value chain analysis, cost information analysis, and data envelope analysis, the study was carried out according to the Magerison's management consulting procedure, for six months. This procedure comprised eight sub-steps of approach and application. Results: The following management strategies were agreed upon: establishment of a cooperative network with other visiting care centers, creation of high satisfaction of external customers by providing practical training to care workers, and making rehabilitation and exercise services as the core nursing activities to be focused on. Conclusion: The management consulting process and analysis method applied in this study can referred to as a useful methodological framework for revitalizing visiting nursing centers in the future.
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